Prohibited Materials on ReciGo

For safety, legality, and environmental protection, certain materials are prohibited on ReciGo. This guide explains what you cannot transport and why.

🚫 Strictly Prohibited Materials

☢️ Hazardous Waste

Completely prohibited to transport:

❌ Chemicals and toxic substances

• Strong acids and bases
• Solvents and thinners
• Pesticides and insecticides
• Concentrated industrial cleaning products
• Mercury (old thermometers)
• Asbestos

❌ Flammable materials

• Gasoline, diesel, kerosene
• Butane/propane gas (canisters)
• High-proof alcohol (>70%)
• Pressurized aerosols in large quantities
• Pyrotechnics and fireworks

❌ Radioactive materials

• Old smoke detectors (americium)
• Medical instruments with radioactive material
• Any material marked with radiation symbol

❌ Biological waste

• Medical waste (needles, used bandages)
• Hospital waste
• Blood or bodily fluids
• Bacterial cultures
• Dead animals

🔫 Weapons and Explosives

❌ Completely prohibited:

• Firearms (even deactivated)
• Ammunition and explosives
• Bladed weapons (swords, large knives)
• Air guns
• Realistic weapon replicas
• Weapon components

Exception: Work tools (hammers, screwdrivers) are permitted.

💊 Drugs and Illegal Substances

❌ Completely prohibited:

• Illegal drugs of any type
• Prescription medications in large quantities
• Controlled substances
• Related paraphernalia

Personal medications: Permitted in reasonable quantities for personal use.

💰 Cash and Valuables

❌ Not permitted to transport:

• Large amounts of cash (>€1,000)
• High-value jewelry (>€5,000)
• Valuable artwork
• Original legal documents (deeds, wills)
• Precious metals (gold, silver bars)

Reason: ReciGo doesn't have insurance for high-value items. Use specialized valuable transport services.

🐾 Live Animals

❌ Generally prohibited:

• Pets (dogs, cats, birds)
• Exotic animals
• Livestock
• Insects or reptiles

Exception: You can agree with the helper to transport pets in a carrier, but:

• Must be clearly stated in job description
• Helper must explicitly accept
• Full responsibility on customer
• ReciGo insurance doesn't apply

🍔 Perishable Food

❌ Not recommended:

• Food requiring refrigeration
• Hot food
• Frozen products
• Fresh meat or fish
• Unrefrigerated dairy products

Reason: Helpers don't have refrigerated vehicles. Risk of spoilage and health issues.

Permitted:

• ✅ Non-perishable packaged foods
• ✅ Bottled beverages
• ✅ Dry products (pasta, rice, etc.)

⚠️ Restricted Materials (With Conditions)

🔋 Batteries

Permitted with precautions:

• ✅ AA, AAA, C, D batteries (alkaline)
• ✅ Phone/laptop batteries (inside device)
• ✅ Car batteries (if well packaged)

Requirements:

• Package individually
• Protect terminals with electrical tape
• Don't mix new and used batteries
• Clearly inform the helper

Prohibited:

• ❌ Swollen or damaged batteries
• ❌ Leaking batteries
• ❌ Large quantities (>20 units)

🖥️ Electronics with Sensitive Data

Permitted but recommendations:

• ✅ Computers, phones, tablets
• ✅ Hard drives, USBs

Important:

• 🔐 Wipe all data before recycling
• 🔐 Format hard drives
• 🔐 Log out of all accounts
• 🔐 Remove SIM cards

Responsibility: Customer is responsible for wiping their data. ReciGo is not responsible for undeleted information.

🪟 Glass and Mirrors

Permitted with precautions:

• ✅ Windows
• ✅ Mirrors
• ✅ Glass panes

Requirements:

• Wrap with cardboard or bubble wrap
• Clearly mark "FRAGILE"
• Inform the helper
• Help with loading (heavy and dangerous)

Prohibited:

• ❌ Broken glass without packaging
• ❌ Unprotected mirrors

🏺 Objects of Sentimental Value

Permitted but not recommended:

• Family antiques
• Irreplaceable objects
• Personal mementos of high emotional value

Reason: Although the helper will be careful, there's always risk of damage. ReciGo insurance only covers monetary value, not sentimental value.

Recommendation: Transport irreplaceable objects yourself.

♻️ Recycling: What Can and Can't

✅ Accepted for Recycling

Paper and cardboard:

• Cardboard boxes
• Newspapers and magazines
• Office paper
• Books and notebooks

Plastic:

• Plastic bottles
• Plastic containers
• Plastic bags (clean)

Metal:

• Aluminum cans
• Food cans
• Small metal scrap
• Small appliances

Electronics:

• Phones, tablets, computers
• Appliances
• Cables and chargers
• Batteries (well packaged)

Furniture:

• Wooden furniture
• Metal furniture
• Mattresses (some recycling centers)

❌ Not Accepted for Recycling on ReciGo

Hazardous waste:

• Paints and varnishes
• Motor oils
• Leaking car batteries
• Broken fluorescent tubes
• Asbestos

Special waste:

• Tires (take to garage)
• Construction debris (>100kg)
• Industrial waste
• Medical waste

Organic:

• Food scraps
• Garden waste (leaves, branches)
• Soil and sand

🚨 Consequences of Transporting Prohibited Materials

For Customers

If you post a job with prohibited materials:

1. First time: Warning + job cancelled
2. Second time: Temporary suspension (7 days)
3. Third time: Account permanently deactivated

Additional:

• Possible report to authorities (hazardous waste, drugs, weapons)
• Full legal responsibility
• No payment refunds

For Helpers

If you're asked to transport prohibited materials:

1. Reject the job immediately
2. Report the customer through the app
3. Document with photos (if safe to do so)

If you discover prohibited materials upon arrival:

1. Don't load them
2. Inform customer you can't transport them
3. Cancel the job (no penalty)
4. Report to ReciGo

Protection: Helpers are protected if they reject jobs with prohibited materials, even after accepting.

📋 How to Verify If Something Is Prohibited

Before Posting a Job

Ask yourself:

1. Is it legal to possess this object?
2. Is it dangerous for transport?
3. Does it require a special license to transport?
4. Is it on the prohibited list?

If in doubt:

• Check this guide
• Contact support
• Ask at your local recycling center

General Rule

Permitted: If you can carry it yourself on public transport, it's probably permitted on ReciGo.

Prohibited: If it requires a special vehicle, license, or is illegal, it's prohibited.

❓ Frequently Asked Questions

📚 Related Resources

• Types of Jobs on ReciGo
• Report a User
• Cancellation Policy

Support

If you have questions about a specific material:

• Create support ticket
• Email: safety@recigo.es
• Live chat (Mon-Fri 9:00 AM-6:00 PM)

Last updated: January 31, 2026

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