How to Accept and Complete Jobs

Once verified as a helper, it's time to start earning money by accepting jobs. This guide explains the entire process from finding the perfect job to receiving your payment.

Finding Available Jobs

Map View vs. List View

The ReciGo app offers two ways to explore jobs:

🗺️ Map View ("Home" tab)

• See nearby jobs on an interactive map
• Each pin shows: price, distance, category
• Ideal for planning routes and seeing geographic density
• Tap a pin to see job details

📋 List View ("Jobs" tab)

• Vertical list with job cards
• Shows photo, price, distance, brief description
• Sorted by distance (closest first)
• Infinite scroll to see more jobs

Tip: Use the map to see the general area, then switch to list to quickly compare details.

Search Filters

Optimize your search with filters:

Distance

• 5km, 10km, 20km, 30km, 50km
• Calculated from your current location
• Updates automatically if you move

Minimum Price

• Filter jobs by minimum payment (€10, €20, €30, €50+)
• Remember: the price shown is what YOU receive (commission already deducted)

Time Window

• ASAP (in the next 2-4 hours)
• Today
• Tomorrow
• This week
• Flexible

Job Size

• 🟢 Small (car sufficient)
• 🟡 Medium (small van)
• 🔴 Large (large van)

Category

• Recycling
• Furniture
• Appliances
• Moving
• Debris
• Other

New Job Notifications

Enable push notifications to receive alerts when:

• A job is posted in your configured radius
• Job matches your vehicle
• Customer accepts your offer
• There are updates on accepted job

Configure notifications:

1. Go to Helper Settings
2. Enable "Available for jobs"
3. Configure notification radius (5-50km)
4. Choose notification types (push, email, both)

Mute notifications:

• Disable "Available for jobs" when you don't want to receive alerts
• The app respects system "Do Not Disturb"

Understanding the Job Card

Each job shows key information:

Visual Information

Main Photo

• Shows what needs to be transported/recycled
• Swipe to see more photos (if any)
• Tap to view fullscreen

Job Details

💰 Price (highlighted)

• What YOU will receive (commission already deducted)
• In bold, upper right corner
• Example: "€35" = 35 euros for you

📍 Distance

• From your current location to pickup point
• Updates in real-time if you move
• Example: "2.3 km" or "15 km"

🕐 Time Window

• When the customer wants it done
• Examples:
  • "ASAP" = as soon as possible
  • "Today 6:00-8:00 PM" = specific window
  • "Flexible" = no rush

📦 Size/Volume

• Small (🟢), Medium (🟡), Large (🔴)
• Indicates if it fits in your vehicle
• Based on estimated dimensions

🏷️ Category

• Recycling, Furniture, Appliances, etc.
• Helps you decide if you have experience

Customer Information

Customer Rating

• ⭐⭐⭐⭐⭐ (1-5 stars)
• Average based on previous jobs
• "New" if it's their first job

Number of Completed Jobs

• Example: "12 jobs" = experienced customer
• Customers with more jobs are usually clearer

Reviewing Job Details

Before accepting, tap the card to see complete details:

Job Description

What needs to be done:

• Text written by customer
• Additional details about objects
• Special instructions
• Requirements (e.g., "help carrying down from 3rd floor without elevator")

Examples of good descriptions:

"2-seater sofa in good condition. Pick up at 15 Main Street (building with elevator). Take to Vallecas recycling center. I'll help load."

Examples of vague descriptions (🚩 red flag):

"Various things to take" ← What things? How many? Ask before accepting.

Locations (Map)

📍 Pickup Point

• Green pin on map
• Full address
• Tap to open in Google Maps/Apple Maps
• See Street View preview if available

📍 Drop-off Point

• Red pin on map
• Destination address
• Calculates total route distance

Total Trip Distance:

• Your location → Pickup: [X km]
• Pickup → Drop-off: [X km]
• Total: [X km] (this is what you'll travel)

Tip: Verify locations are correct using Street View. If the pin is in the middle of nowhere, contact customer before accepting.

Object List

Detailed Inventory:

• Each object listed with quantity
• Approximate dimensions (if customer added them)
• Estimated weight
• Individual photos

Example:

• 1x Sofa (200x90x80 cm) - Heavy
• 2x Dining chairs - Light
• 1x Disassembled table - Medium

Price and Breakdown

Payment Breakdown:

Job price:                 €50.00
ReciGo commission (15%):   -€7.50
─────────────────────────────────
YOU RECEIVE:               €42.50

When you get paid:

• Pre-authorization when you accept (money blocked from customer)
• Capture when you complete job and upload proof
• Transfer to your Stripe immediate
• Payout to your bank in 1-2 business days

Read more: How and When to Get Paid

Accepting Fixed Price Jobs

Direct Acceptance Flow

When a job has fixed price (doesn't allow offers):

Step 1: Review Everything

• ✅ Price seems fair
• ✅ Distance acceptable
• ✅ Objects fit in your vehicle
• ✅ Available during time window
• ✅ Locations correct

Step 2: Tap "Accept Job"

• Large green button at bottom
• Message appears: "Confirm you can complete this job?"
• Review conditions one last time
• Tap "Confirm"

Step 3: Wait for Customer Confirmation

• Customer receives notification of your acceptance
• Sees your profile (photo, rating, vehicle)
• Has 15 minutes to confirm or choose another helper
• Job status: "Pending confirmation"

Step 4: Customer Confirms You

• ✅ You receive notification: "Job assigned!"
• Payment is pre-authorized (blocked on customer's card)
• Status changes to: "Accepted"
• 1:1 chat opens with customer

What if customer DOESN'T confirm you?

• Job becomes available again
• You can accept other jobs
• No penalty for you

Making Offers on Open Bidding Jobs

When to Make Offers

Some jobs allow offers (bidding). This means:

• Customer didn't set final price
• Helpers propose their price
• Customer chooses best offer (price + profile)

Identify bidding jobs:

• Card shows "Open for offers"
• Indicative base price (e.g., "From €30")
• "Make offer" button instead of "Accept"

How to Make a Good Offer

Step 1: Calculate Your Price

Consider:

• Total distance (your location → pickup → drop-off → return home)
• Estimated time (including loading/unloading)
• Gas (€0.10-€0.15/km approx)
• Vehicle wear (€0.05/km approx)
• 15% commission is deducted
• Your time (what's your hour worth?)

Calculation Example:

• Total distance: 25 km (round trip)
• Time: 1.5 hours
• Gas: 25 km × €0.12 = €3.00
• Wear: 25 km × €0.05 = €1.25
• Your time: 1.5h × €20/h = €30
• Subtotal: €34.25
• 15% commission: +€6.04
• Recommended offer: €40-€42

Step 2: Write Offer Message

Best practices:

• ✅ Brief professional greeting
• ✅ Confirm you understood the job
• ✅ Mention relevant experience
• ✅ Indicate specific availability
• ✅ Clear and justified price

Example of good message:

"Hi, I can help with the sofa. I have a large van and experience transporting furniture. Available today at 5:00 PM. Price includes loading, transport to recycling center, and unloading. Does that work?"

Examples of bad messages:

"Ok" ← Too brief, doesn't inspire confidence "€100 non-negotiable" ← Aggressive, probably inflated price "Don't know when I can" ← Unprofessional

Step 3: Send Offer

1. Tap "Make offer"
2. Enter your price (without commission, i.e., price for customer)
3. Write message
4. Tap "Send offer"

Step 4: Wait for Customer Response

• Customer reviews all offers (may take hours or days)
• You'll receive notification if they accept your offer
• You can cancel/edit offer before customer accepts
• If customer accepts another offer, you receive notification

Read more: Making Offers on Jobs

Job States (Your Perspective)

Once assigned, the job goes through several states:

🟡 Accepted

Meaning: Customer confirmed your assignment, payment pre-authorized.

What to do:

• ✅ Contact customer via chat
• ✅ Confirm exact pickup time
• ✅ Clarify doubts about location or access
• ✅ Prepare your vehicle (space, blankets, straps)

Suggested messages:

"Hi, I'm [your name], the assigned helper. Can we confirm pickup today at 5:00 PM at 15 Main Street?"

🔵 On the Way (En-route)

Meaning: You left toward the pickup point.

How to update status:

1. Go to job screen
2. Tap "I'm on my way"
3. Customer receives notification
4. Optional: Share ETA (estimated time of arrival)

Best practices:

• Update status when you actually leave (not before)
• If there's a delay, notify via chat immediately
• Use GPS to calculate real ETA

🟢 Picked Up

Meaning: You picked up the objects and they're in your vehicle.

How to update status:

1. Load all objects in your vehicle
2. Verify nothing is missing
3. Tap "Objects picked up"
4. Take photos of loaded objects (required)

Pickup photos:

• Take 2-3 clear photos of objects in your vehicle
• Show they're well secured
• Include fragile objects protected with blankets
• These photos protect you in case of dispute

🚚 Delivered

Meaning: You arrived at destination and delivered/disposed objects.

How to update status:

1. Unload all objects
2. Place at agreed location (door, recycling center, etc.)
3. Tap "Delivered"
4. Take final photos (required)

Final photos:

• Objects at destination
• Recycling center receipt (if applicable)
• Empty space where you left them (if delivery)
• Any relevant evidence

✅ Completed

Meaning: Job finished, payment captured.

What happens:

1. You tap "Mark complete"
2. Customer receives notification to review
3. Payment is captured (transferred to your Stripe)
4. Customer has 24h to rate or dispute
5. After 24h without dispute: payment final

After completion:

• Ask customer to rate you (5 stars!)
• Thank for the work
• Make yourself available for future jobs

Best Practices for Completing Jobs

Before Accepting

• Verify objects fit in your vehicle
• Calculate if distance is profitable
• Check you're available during time window
• Read description completely
• Review customer rating

During the Job

• Communicate every change
• Take pickup photos
• Handle objects carefully
• Arrive on time
• Be friendly and professional

After Completing

• Take final photos
• Politely request rating
• Respond to any questions
• Report issues (if any)

Common Problems and Solutions

Customer Doesn't Respond

Before going:

1. Send 2-3 messages
2. Wait 15 minutes
3. Call through app
4. If no response: contact support

When you arrive:

1. Call through app
2. Wait 15 minutes
3. Take photo showing you're at location
4. Contact support to mark "Customer unavailable"
5. Receive partial compensation

Objects Don't Fit

What to do:

1. Notify customer immediately
2. Take photos showing why
3. Negotiate partial job (take what fits)
4. Or cancel with mutual agreement
5. Contact support if there's dispute

Customer Wants Extras Not Agreed

Best practice:

1. Negotiate additional price via chat
2. Request tip for extra amount
3. Or create new job in app
4. Never accept extras without written agreement

Related Articles

• Making Offers on Jobs
• How and When to Get Paid
• Job States Explained
• Improving Your Rating

Last updated: January 31, 2026

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