Chat with Helpers: Best Practices

Effective communication with your helper is key to getting your job done successfully. This guide explains how to use ReciGo's chat, what to say at each stage, and how to resolve communication issues.

💬 ReciGo Chat System

Main Features

Real-time chat:

• 📱 Instant messaging
• 🔔 Push notifications
• 📸 Photo sharing
• 📍 Location sharing
• 🎤 Voice messages (optional)
• 📞 Integrated calls

Protected privacy:

• ❌ Phone numbers not shared
• ❌ Emails not shared
• ✅ Everything within the app
• ✅ History saved for 90 days

📅 When to Use the Chat

Before Accepting (Exploratory)

When: You receive offers, you're evaluating helpers

Purpose: Clarify doubts before committing

Useful questions:

"Can you confirm availability tomorrow 10:00-12:00?"
"Does your van have a ramp for appliances?"
"Is transport to the recycling center included in your offer?"
"Do you need help loading or do you do it alone?"
"Do you have blankets/straps to protect furniture?"

Evaluate their response:

• ⏱️ Response time (<30 min ideal)
• 📝 Clarity and detail
• 👔 Professional tone

After Accepting (Coordination)

When: You've accepted the helper, job is upcoming

Purpose: Coordinate final details

Topics to discuss:

Schedule confirmation

"Hi Miguel, we're confirmed for tomorrow 10:00-12:00, right?"
"Expected response: Yes, confirmed. I'll leave at 9:30."

Access instructions

"Here are the details:
- Address: 45 Main Street, Apt 3B
- Door code: 1234*
- There's an elevator
- Park in the blue zone (in front of the entrance)"

Helper questions

Helper: "Does the sofa disassemble or go whole?"
You: "The legs come off, but the rest goes whole."

During the Job (Follow-up)

When: Helper on the way or at location

Purpose: Facilitate the process

Common messages:

They notify you

🚗 "Heading to your location, arriving in 15 min"
   → Reply: "Perfect, I'll wait for you"

📍 "I'm on your street, what's the number?"
   → Reply: "45, blue entrance. Coming down in 2 min"

📦 "Everything loaded, heading to the recycling center"
   → Reply: "Great, thanks"

You ask them

"How's it going? Any problems?"
"Do you need me to come down to help?"
"Does everything fit in your van?"

After Completion (Feedback)

When: Job marked as completed

Purpose: Close cordially, resolve details

Final messages:

You: "Everything perfect, thanks Miguel. Leaving you 5 stars 👍"
Him: "Thank you so much, it was a pleasure. Anything else, write me"

If there's a minor problem:

You: "Hi, there's a box you forgot in the lobby.
     Can you come back to pick it up?"
Him: "Sorry, I'll be back in 10 minutes."

✅ Good Communication Practices

Tone and Style

✅ Recommended:

• Polite and professional
• Clear and concise
• Specific on details
• Grateful

❌ Avoid:

• Rude or offensive language
• Too many emojis (1-2 is fine)
• Very long messages (>200 words)
• Aggressive demands

Examples:

Good ✅:

"Hi Ana, the sofa weighs about 60kg. Do you need help
loading it or can you handle it alone? Let me know."

Could improve ⚠️:

"hey the sofa is really heavy, let's see how you do"

Bad ❌:

"I hope you bring help because I'm not touching
the sofa. That's your job."

Response Time

During active job:

• ⏱️ Respond in <15 minutes
• 📱 Keep notifications active
• 🔔 Prioritize helper messages

Outside working hours:

• ⏱️ <2 hours is fine
• 🌙 Don't expect immediate response late at night

If you can't respond:

"I'm in a meeting until 2:00 PM. I'll write you after."

Clarity and Specificity

❌ Ambiguous:

"Bring something to load"

What does it mean? Dolly? Extra helper?

✅ Specific:

"Do you bring straps/blankets to secure furniture
during transport?"

❌ Vague:

"It's a normal house"

✅ Detailed:

"3rd floor with elevator. Elevator: 80cm wide,
sofa fits vertically. Door code: 1234*"

📝 Useful Message Templates

Before Accepting

Confirm availability

"Hi [Name], can you confirm availability for
[day] between [time1] and [time2]? Thanks."

Ask about vehicle capacity

"Hi, I have a [object] measuring [dimensions]. Does it fit
in your [vehicle type]?"

Ask about materials

"Do you bring blankets/straps to protect [fragile furniture]?"

Clarify price

"The €[X] price includes transport to the recycling center,
correct?"

After Accepting

Confirm day details

"Hi [Name], confirming for tomorrow:
- Time: 10:00-12:00
- Address: [full address]
- Door code: [code]
- Floor: [X], [with/without] elevator
All clear? Thanks!"

Change of plans

"Hi [Name], I have an unexpected issue. Can we
change the time to [new time]? Sorry for the inconvenience."

Parking instructions

"For parking:
- Blue zone in front of the entrance (free until 2:00 PM)
- Or public parking on [X] Street (€2/hour)
I'll reimburse the ticket if you use the parking."

📸 Sharing Photos in Chat

When to Share Photos

✅ Useful:

• Entrance/lobby (if they have trouble finding you)
• Additional object you forgot to mention
• Problem with object (pre-existing damage to show)
• Parking receipt (if you agreed on reimbursement)

❌ Unnecessary:

• Photos already uploaded in the job
• Screenshots without useful information
• Unrelated personal photos

How to Share

1. Open chat with helper
2. Tap 📷 Camera or 🖼️ Gallery icon
3. Select or take photo
4. Add explanatory text (optional)
5. Send

📍 Sharing Location

When to Share Your Location

✅ Useful when:

• Your exact location is hard to find
• GPS pin isn't accurate
• There are multiple building entrances

How to do it:

1. Chat with helper → 📍 Location
2. Allow GPS access (if first time)
3. Confirm current location
4. Send

Privacy: Only shares your point location, not continuous real-time tracking.

📞 In-App Calls

When to Call vs Write

✅ Call if:

• Urgent (e.g., can't find your entrance, you've been waiting 10 min)
• Complex situation hard to explain by text
• No response to messages after 15 minutes

✅ Write if:

• Not urgent
• Information you want recorded
• Detailed instructions (addresses, codes)

How to Call

In the app:

1. Open chat with helper
2. Tap 📞 Call icon
3. Wait for connection
4. Call routed through ReciGo (numbers private)

Privacy:

• ❌ They don't see your real number
• ❌ You don't see their real number
• ✅ Call connected through ReciGo
• ✅ Call history recorded

🚫 What NOT to Do in Chat

Prohibited (may result in suspension)

❌ Asking/Offering external contact

"Give me your WhatsApp"
"I'll call your mobile"
"Add me on Instagram"

Reason: Violates privacy, avoids ReciGo protection

❌ Negotiating payment outside app

"I'll pay you €10 less if we do this outside ReciGo"
"Pay cash and we'll save the commission"

Reason: Fraud, results in immediate suspension

❌ Offensive/discriminatory language

[Insults, threats, inappropriate comments]

Reason: Harassment, permanent suspension

Discouraged (bad practice)

⚠️ Excessively long messages

[500-word paragraph]

Better: Divide into several messages or summarize

⚠️ Messages outside reasonable hours

[Message at 2:00 AM]

Better: Wait for reasonable hours (8:00 AM-10:00 PM)

🆘 Communication Problems

Helper Doesn't Respond

Timeline:

• 0-15 min: Normal (may be driving/busy)
• 15-30 min: Write again (may not have seen)
• 30-60 min: Call through the app
• >60 min: Contact ReciGo support

What to write:

First message (polite):
"Hi, did you see my previous message? I need confirmation."

Second message (15 min later):
"Hi again, it's important. Can you respond when you see this?"

Third (30 min later):
"No response. I'm going to call you."

If it persists: Report in app or contact support@recigo.es

Misunderstanding About the Job

Situation: Helper understood something different

❌ Don't do:

"I told you clearly, it's not my problem"

✅ Do:

"I think there was a misunderstanding. Let me explain again:
[Clear description]. Does this change the price/time?
We can adjust if needed."

Constructive solution:

1. Acknowledge misunderstanding (without blame)
2. Clarify what you actually need
3. Ask how it affects (price, time)
4. Reach mutual agreement
5. If no agreement: Cancel and find another helper

Change of Conditions Mid-Job

Situation: Helper asks for change (more time, more money)

Evaluate:

• Is it reasonable? (e.g., you forgot to mention 4th floor without elevator)
• Does it make sense? (e.g., object heavier than you said)

✅ If reasonable:

"You're right, I forgot to mention that. How much more would be fair?"

Agree on extra price/time, confirm in writing in chat.

❌ If NOT reasonable:

"That was already in the job description. I can't pay extra
for something already agreed."

❓ Frequently Asked Questions

✅ Summary: Effective Communication

Golden Rules

1. Use ReciGo chat (not WhatsApp/SMS)
2. Be clear and specific (details, times, instructions)
3. Respond quickly (<15 min during active job)
4. Be polite and professional (respectful tone)
5. Document changes (extra agreements in writing)
6. Report problems (inappropriate behavior)

Communication Checklist

Before accepting:

• Clarified all my questions
• Confirmed helper availability
• Verified they understand the job

After accepting:

• Sent access instructions
• Confirmed exact time
• Clarified special details

During the job:

• Responding to messages quickly
• Updating if there are changes
• Maintaining cordial tone

After completion:

• Thanked for the service
• Resolved any pending details
• Left honest rating

Related Articles

• Real-time Job Tracking
• How to Choose the Best Helper
• Refunds and Disputes
• Leaving Useful Reviews

Last updated: January 31, 2026

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