Real-time Job Tracking

Once you accept a helper, ReciGo lets you follow the entire process in real-time. This guide explains how tracking works, what each status means, and how to stay informed at every phase of your job.

🗺️ Available Tracking Features

ReciGo offers complete job tracking:

• 📍 Live location of the helper
• ⏱️ ETA (estimated time of arrival)
• 🔔 Push notifications for status changes
• 💬 Real-time chat
• 📸 Progress photos
• 📊 Job timeline

📱 Accessing Tracking

From the Main Screen

1. Open ReciGo
2. Go to Jobs (bottom tab)
3. Select the active job
4. You'll see the complete tracking screen

Direct Notifications

Tap any notification from your active job to go directly to tracking.

🗺️ Live Tracking Map

What Does the Map Show?

Your Location (Pickup)

• 🔵 Blue pin: Your pickup location
• Full address
• Access details you shared

Helper's Location

• 🚗 Moving icon: Helper's current location
• Updates every 10-15 seconds
• Shows direction of movement

Destination (only for "Move and deliver")

• 🟢 Green pin: Delivery location
• Route from pickup to delivery visible

Route

• Line connecting locations
• Calculated in real-time based on traffic
• Adapts to route changes

Map Information

At the top of the map you'll see:

🚗 Miguel is 8 min away (3.2 km)
Estimated arrival: 2:35 PM

Real-time updates:

• ETA recalculates every 30 seconds
• Adjusts for traffic
• Considers current speed

Map Controls

Center on Helper

Tap the 📍 button to center the map on helper's current location.

Center on Pickup

Tap your 🔵 pin to return to your location.

View Complete Route

Tap 🗺️ to adjust zoom and see the entire route.

Open in Google Maps / Apple Maps

Tap "Open in Maps" to:

• See more detailed route
• Share location with others
• Use turn-by-turn navigation

📊 Job States and Timeline

Your job goes through several states. Each change generates a push notification.

Published

What does it mean?

• Your job is visible to helpers
• You'll receive offers and notifications
• No active tracking yet

Screen shows:

📋 Job published
⏰ Published 23 minutes ago
👥 3 offers received

Notifications:

• New offer received
• Message from interested helper

Accepted

What does it mean?

• You've accepted a helper (or their offer)
• Payment pre-authorized
• Helper confirming availability

Screen shows:

✅ Helper accepted
👤 Miguel will confirm shortly
💳 Payment pre-authorized: €51.49

Notifications:

• "Miguel has confirmed your job"
• "Miguel is getting ready"

Typical duration: 5-15 minutes

On the Way to Pickup

What does it mean?

• Helper left toward your location
• GPS tracking active
• ETA visible

Screen shows:

🚗 Miguel is on the way
📍 2.3 km away
⏱️ Estimated arrival: 11:15 AM

Map:

• Helper's pin moving
• Route to your location
• Updated ETA

Notifications:

• "Miguel is on the way" (at start)
• "Miguel will arrive in 5 minutes" (nearby)
• "Miguel has arrived" (on arrival)

Typical duration: 10-30 minutes

At Pickup Location

What does it mean?

• Helper arrived at your address
• Looking for access/parking
• Ready for direct contact

Screen shows:

📍 Miguel has arrived
🏠 At your pickup location
💬 Message him if he needs help

Notification:

🔔 Miguel has arrived at your location
   Tap to open chat →

What to do:

• Open door/entrance if needed
• Answer calls/messages
• Provide special instructions (elevator, etc.)

Typical duration: 5-10 minutes

Pickup in Progress

What does it mean?

• Helper is loading objects
• May take photos of initial state
• Preparing objects for transport

Screen shows:

📦 Loading objects
👤 Miguel is loading your sofa
⏱️ Time elapsed: 8 min

Timeline:

11:15 AM  Arrived at pickup ✓
11:17 AM  Started loading
11:25 AM  In progress...

Notifications:

• "Miguel started pickup"
• "Miguel uploaded photos" (if taking photos)

Typical duration: 10-30 minutes (depends on volume)

Pickup Completed

What does it mean?

• All objects loaded
• Helper closed vehicle
• Ready to depart

Screen shows:

✅ Pickup completed
📸 3 photos uploaded
🚗 Miguel departed toward [destination]

Photos available: You can see photos the helper took:

• State of objects before loading
• Objects in vehicle
• Pickup evidence

Notification:

✅ Pickup completed
   Miguel is heading to destination →

On the Way to Delivery (only "Move and deliver")

What does it mean?

• Helper going to delivery location
• Objects in transit
• ETA to destination visible

Screen shows:

🚗 On the way to delivery
📍 5.8 km from destination
⏱️ Estimated arrival: 12:05 PM

Map:

• Route from pickup to delivery
• Helper's pin moving
• ETA to destination

Notifications:

• "Miguel is on the way to destination"
• "Miguel will arrive in 10 minutes"

Typical duration: Based on distance (10-60 minutes typical)

At Delivery Location

What does it mean?

• Helper arrived at destination
• Looking for access/parking
• Ready to unload

Screen shows:

📍 Miguel has arrived at destination
🏢 At delivery location
⏱️ Will start unloading soon

If you're not present:

• Make sure you gave clear instructions
• Or coordinate with contact at destination

Job Completed

What does it mean?

• Everything delivered/recycled/disposed
• Helper confirmed completion
• Payment will be captured

Screen shows:

✅ Job completed
📸 View evidence photos
💳 Charge processing: €51.49
⭐ Rate Miguel

Final photos:

• Objects at final destination
• Proof of delivery/recycling
• Object condition

Notification:

✅ Job completed by Miguel
   Leave your rating →

Next step: Leave rating within 24 hours

🔔 Push Notifications

Types of Notifications

Status Changes

🚗 Miguel is on the way
   ETA: 15 minutes

Arrivals

📍 Miguel has arrived
   Open chat to communicate

Messages

💬 New message from Miguel
   "I'm at the entrance"

Alerts

⚠️ Delay in your job
   New ETA: 2:45 PM

Photos

📸 Miguel uploaded photos
   View now →

Configure Notifications

To not miss anything:

1. Go to Account → Notifications
2. Enable:
   • ✅ Status changes
   • ✅ Messages
   • ✅ Arrivals (important)
   • ✅ Alerts
3. Set distinct sound for ReciGo

Required permissions:

• Notifications enabled for ReciGo
• Don't silence app during active job

💬 Chat During Job

Quick Access

From tracking screen:

• Tap 💬 Chat button (always visible)
• Or tap message notification

Suggested Quick Replies

ReciGo suggests common responses:

Helper says: "I'm arriving"

Suggestions:
👍 "Perfect, I'll wait"
🚪 "Door code: 1234"
⏱️ "Coming down in 2 minutes"

Sharing Location/Photos in Chat

From chat you can:

• 📸 Send photo (e.g., entrance, floor number)
• 📍 Share precise location
• 🎤 Voice message (if hands are busy)

📸 Evidence Photos

Why Does the Helper Take Photos?

Protection for both:

• ✅ Customer: Proof of initial and final state
• ✅ Helper: Evidence of completed work
• ✅ ReciGo: Dispute resolution

When Photos Are Taken

Start (pickup):

• Objects before loading
• Object condition
• Volume/quantity

End (delivery/recycling):

• Objects at destination
• Final location
• Delivery proof

Optional (during):

• Objects loaded in vehicle
• Transport process

View Photos

In real-time:

1. Go to your active job
2. Tap 📸 Photos (counter updates)
3. Swipe to see all

After completion:

1. Jobs → History
2. Select the job
3. View photos

Download photos:

• Tap a photo to enlarge
• Tap ⬇️ Download icon
• Saves to your gallery

⏱️ ETA (Estimated Time of Arrival)

How It's Calculated

ETA considers:

• 📍 Route distance
• 🚦 Real-time traffic
• 🚗 Helper's current speed
• 🛣️ Road type (highway, city)
• ⏰ Time of day

Accuracy

• ✅ ±5 minutes: Under normal conditions
• ⚠️ ±10-15 minutes: With variable traffic
• ❌ May change: If there's an incident/delay

Updates

ETA updates:

• Every 30 seconds (when moving)
• When traffic is detected
• When route changes

Example:

11:00 AM  ETA: 11:20 AM (20 min)
11:10 AM  ETA: 11:25 AM (15 min) ← Traffic detected
11:15 AM  ETA: 11:23 AM (8 min)  ← Traffic improved
11:22 AM  ETA: 11:23 AM (1 min)
11:23 AM  ✅ Arrived

🚨 Problems During Job

Helper Not Moving

If pin isn't updating:

Possible causes:

1. Helper still preparing
2. Looking for parking
3. GPS issue
4. Connection problem

What to do:

1. Wait 5 minutes
2. Send message: "Everything okay? I don't see movement on the map"
3. If no response in 10 min, call
4. If persists >20 min, contact support

ETA Constantly Increasing

Causes:

• Heavy traffic
• Accident on route
• Helper stopped (gas, etc.)

What to do:

1. Check if helper sent message explaining
2. If not, ask: "I see a delay, everything okay?"
3. If delay >30 min without notice, consider canceling

Helper Doesn't Arrive at Exact Point

If pin is nearby but not at your location:

Reasons:

• GPS isn't 100% accurate (±10 meters)
• Looking for parking
• Going around the block

What to do:

1. Write: "Where exactly are you?"
2. Share photo of your entrance/building
3. Go down to find them if needed

✅ Best Practices

Before Helper Arrives

• Have notifications enabled
• Charge your phone (>50% battery)
• Check chat regularly
• Prepare access (keys, codes)
• Clear the path

During Pickup/Delivery

• Keep app open or in background
• Respond to messages quickly
• Verify photos helper uploads
• Be available for questions
• Don't leave until they finish

After Completion

• Review final photos
• Verify everything is fine
• Leave rating within 24h
• Open dispute if there's a problem (within 24h)

Frequently Asked Questions

🎯 Summary

What You Can Do with Tracking

• ✅ See helper's location in real-time
• ✅ Know constantly updated ETA
• ✅ Receive notifications of every change
• ✅ Chat without sharing phone number
• ✅ View progress photos
• ✅ Call through app (private number)

What You CANNOT Do

• ❌ See location before they accept the job
• ❌ See location >1h after completion
• ❌ Access helper's personal data
• ❌ See complete route history after

Tracking is designed to give you peace of mind without compromising privacy.

Related Articles

• Chat with Helpers: Best Practices
• How to Choose the Best Helper
• Refunds and Disputes
• Leaving Ratings and Reviews

Last updated: January 31, 2026

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