How to Choose the Best Helper

Choosing the right helper is key to getting your job done successfully. This guide explains what factors to consider and how to make the best decision.

🎯 Quick Summary: Ideal Helper Checklist

Before accepting, verify:

• ✅ Rating: ≥4.5 stars
• ✅ Completed jobs: ≥10 (experience)
• ✅ Completion rate: ≥95%
• ✅ Response time: <15 minutes
• ✅ Appropriate vehicle: For your load size
• ✅ Complete profile: Photo, description, verified
• ✅ Availability: Matches your time window

⭐ Ratings and Reviews

How to Interpret Ratings

5-Star System

Number of Ratings Matters

Helper A: ⭐⭐⭐⭐⭐ 5.0 (3 ratings) Helper B: ⭐⭐⭐⭐☆ 4.8 (47 ratings)

➡️ Choose B: More data = more reliable

General rule:

• <5 ratings: New, risky
• 5-20 ratings: Initial experience
• 20-50 ratings: Experienced

• 50 ratings: Very experienced

Reading Written Reviews

Don't just look at stars. Read the comments:

🟢 Positive Signs in Reviews

• "Punctual", "arrived on time"
• "Careful with objects"
• "Good communication"
• "Followed instructions"
• "Friendly and professional"
• "Clean vehicle"
• "100% recommendable"

🔴 Warning Signs in Reviews

• "Arrived late without notice"
• "Damaged objects"
• "Didn't respond to messages"
• "Charged extra without prior notice"
• "Unpleasant attitude"
• "Smelled of smoke/pets"
• "Didn't complete all the work"

Helper Responses to Reviews

Notice if they respond to negative reviews:

Good sign ✅:

Customer: "Arrived 20 min late"
Helper: "Apologies, there was traffic on the highway.
         I notified via chat as soon as I knew about the delay."

Bad sign ❌:

Customer: "Broke a box"
Helper: "It wasn't my fault, the box was already broken."

A professional helper:

• Takes responsibility
• Offers solutions
• Apologizes when appropriate
• Explains context without excuses

📊 Performance Statistics

ReciGo shows key metrics on each profile:

Completion Rate

What is it? Percentage of jobs completed without canceling.

Jobs accepted: 50
Jobs completed: 48
Cancellations: 2
─────────────────────────
Completion rate: 96%

What to look for:

• ✅ ≥95%: Very reliable
• ⚠️ 90-94%: Acceptable but ask why
• ❌ <90%: Cancels too much

Punctuality Rate

What is it? Percentage of jobs where they arrived on time.

• ✅ ≥90%: Punctual
• ⚠️ 80-89%: Sometimes late
• ❌ <80%: Unreliable

Average Response Time

How long they take to answer messages:

• ✅ <15 min: Very attentive
• ⚠️ 15-60 min: Acceptable
• ❌ >60 min: Poor communication

🚗 Vehicle and Capacity

Vehicle Types

Make sure the vehicle is appropriate:

🚗 Regular Car (4-5 seats)

Capacity: ~0.5 m³ (trunk)

Ideal for:

• Small boxes (2-3 moving boxes)
• Small appliances (microwave, etc.)
• Clothing bags
• Large shopping

NOT for:

• Large furniture
• Large appliances
• Construction materials

🚙 SUV / Minivan

Capacity: ~1.5 m³ (seats folded)

Ideal for:

• Medium furniture (chairs, side tables)
• Medium appliances (washing machine)
• Multiple items
• Room moves

NOT for:

• Large sofas
• King-size mattresses
• Large wardrobes

🚐 Small Van

Capacity: ~3-4 m³

Ideal for:

• Large furniture (sofas, wardrobes)
• Large appliances (refrigerator)
• Small moves (studio apartment)
• Debris/waste (up to 500kg)

🚚 Large Van / Truck

Capacity: ~8-12 m³

Ideal for:

• Complete moves (apartment)
• Multiple large furniture
• Construction debris
• Clearouts

Check the Profile

In the helper's profile you'll see:

🚐 Medium van
Brand: Renault Kangoo
Year: 2019
Capacity: 3 m³
Max load: 600 kg

Compare with your job:

• Your estimated volume: 2.5 m³
• Their capacity: 3 m³
• ✅ Sufficient

👤 Helper Profile

Identity Verification

ReciGo verifies all helpers through Stripe KYC:

Verification badges:

• ✅ Identity verified: ID checked
• ✅ Bank account verified: IBAN validated
• ✅ Phone verified: Number confirmed

Unverified helpers:

• ⚠️ In verification process
• ❌ You shouldn't see them (filtered out)

Profile Photo

May seem superficial, but it matters:

Good profile ✅:

• Clear photo of the helper
• Face visible
• Professional appearance
• Real photo (not avatar)

Improvable profile ⚠️:

• No photo (generic silhouette)
• Blurry photo
• Group photo (can't distinguish)
• Logo/drawing

Profile Description

Read the helper's bio:

Good examples:

"Helper with 3 years experience in moves
and transport. Own van 4m³. Available
Mon-Sat 8:00-20:00. I speak Spanish and English. Always
punctual and careful with your items."

Improvable examples:

"i do jobs"
[empty]
"available"

💰 Price vs Quality

The Cheapest Isn't Always Better

Example:

Helper A: €25 ⭐⭐⭐☆☆ 3.2 (8 jobs) - No vehicle specified

Helper B: €40 ⭐⭐⭐⭐⭐ 4.9 (63 jobs) - 4m³ van, blankets included

Difference: €15 Worth it: Yes, for peace of mind and guarantee

When to Prioritize Price

• ✅ Worthless items (trash, waste)
• ✅ Simple job (1 box, short distance)
• ✅ No rush
• ✅ You can supervise the entire job

When to Prioritize Quality

• ✅ Valuable or fragile items
• ✅ Antique or sentimental furniture
• ✅ Complete move
• ✅ Tight deadline
• ✅ You can't be present

🚩 Red Flags

Avoid helpers with these signs:

🚩 Incomplete or Suspicious Profile

• ❌ No profile photo
• ❌ Empty or generic description
• ❌ No vehicle specified
• ❌ Fake name or strange username

🚩 Concerning Metrics

• ❌ Rating <3.5 stars
• ❌ Cancellation rate >10%
• ❌ Multiple recent negative reviews
• ❌ Response time >2 hours

🚩 Suspicious Behavior

• ❌ Asks for payment outside the app
• ❌ Doesn't want to use ReciGo chat
• ❌ Offers unrelated additional services
• ❌ Aggressive or inappropriate language
• ❌ Pressures you to accept quickly

🚩 Offers Too Good to Be True

• ❌ Price 50% cheaper than others
• ❌ Promises impossible things
• ❌ "I'll do anything for €20"

✅ Recommended Selection Process

Step 1: Initial Filtering

Review all offers and discard helpers with:

• Rating <4.0
• No photo or description
• Inadequate vehicle
• Red flags

Step 2: Shortlist (2-3 finalists)

From the rest, select 2-3 with best:

• Quality-price ratio
• Ratings and reviews
• Complete profile

Step 3: Communication

Write to the 2-3 finalists:

• Ask about availability
• Confirm job details
• Evaluate their response

Step 4: Final Decision

Choose based on:

1. Communication: Did they respond quickly and clearly?
2. Professionalism: Do they inspire confidence?
3. Experience: Consistent ratings?
4. Price: Reasonable for the job?

Step 5: Accept and Confirm

1. Tap Accept offer
2. Review summary and total price
3. Confirm payment
4. Write to helper to confirm final details

💡 Expert Tips

From Frequent Customers

"I always read the last 5 reviews. They matter more than the average." — Maria, 23 completed jobs

"I always ask if they have blankets/straps. Professionals do." — Javier, 15 jobs

"Paying €15 more for a 4.8★ helper is worth it." — Laura, 31 jobs

From Experienced Helpers

"Customers who ask detailed questions are usually the best." — Miguel, 4.9★ helper (120 jobs)

"If a price is too low, there's probably a catch." — Ana, 4.8★ helper (87 jobs)

Frequently Asked Questions

Related Articles

• How to Take Good Photos of Your Items
• Leaving Ratings and Reviews
• Chat with Helpers: Best Practices
• Real-time Tracking
• Refunds and Disputes

Last updated: January 31, 2026

Was this article helpful? Yes No