Leaving Ratings and Reviews

Ratings are fundamental in ReciGo. They help other customers choose good helpers and allow the best professionals to stand out. This guide explains how to leave fair and useful ratings.

⭐ Why Ratings Matter

For the Community

Ratings build trust:

• 🎯 Future customers: Know what to expect
• 👍 Good helpers: Get more jobs
• ⚠️ Bad helpers: Are naturally filtered out
• 🔄 Continuous improvement: Feedback helps improve

For Helpers

Your rating directly impacts:

• ⭐ Visibility: Better rating = appear first
• 💰 Income: More jobs = more income
• 🏆 Reputation: Excellence badges
• 📈 Growth: Constructive feedback helps

🕐 When to Leave a Rating

Optimal Moment

Immediately after completion:

• Experience fresh in your memory
• Precise details
• Authentic emotions

Available Timeframe

You have 7 days to leave a rating after completing the job.

Timeline:

Day 0 (completed):  Rating window opens
Day 1:              Push reminder
Day 3:              Email reminder
Day 7:              Last chance
Day 8:              Window closed (can't rate)

⭐ ReciGo's Rating System

5-Star Scale

Rating Components

Overall rating (required):

• ⭐ 1-5 stars

Specific categories (optional but recommended):

• 📞 Communication: Clarity, response speed
• ⏰ Punctuality: Arrived on time
• 👔 Professionalism: Treatment, attitude
• 🔧 Care: Object handling, caution

Written comment (optional but valuable):

• 💭 200-500 characters recommended
• 📝 Specific and constructive

📝 How to Leave a Rating

Step 1: Access the Rating Screen

Option A: From notification

🔔 Rate your experience with Miguel
   Your opinion helps the community →

Tap notification → Rating screen opens

Option B: From the app

1. Go to Jobs → History
2. Select the completed job
3. Tap ⭐ Leave rating

Option C: From email

Subject: How was your experience with Miguel?

[Button: Rate now]

Tap the button in the email

Step 2: Star Rating

Overall rating:

1. Tap stars to select (1-5)
2. You can change by tapping another star
3. Preview: "Excellent / Good / Average / Bad"

Specific categories (scroll down):

• Communication: Did they respond quickly? Clearly?
• Punctuality: Did they arrive on time?
• Professionalism: Appropriate treatment?
• Care: Did they care for your items?

Step 3: Written Comment

Text field:

Tell us about your experience (optional)

[Write your comment here...]

0 / 500 characters

Step 4: Badges/Tags (optional)

Select tags that apply:

Positive ✅:

• 🎯 Very punctual
• 💬 Good communication
• 👍 Friendly
• 🔧 Careful
• 💪 Efficient
• 🚗 Clean vehicle

Negative ⚠️:

• ⏰ Arrived late
• 💬 Poor communication
• 😐 Unfriendly
• 💥 Items damaged
• 🐌 Slow

Step 5: Review and Submit

Review:

• Overall stars
• Specific categories
• Comment (spelling, tone)
• Selected tags

Submit:

1. Tap Submit rating
2. Confirm (can't edit after)
3. ✅ Done

✍️ Writing Good Comments

What to Include

Job context

"Moving from 2nd to 5th floor, with large furniture."

Helps understand the challenge.

What they did well

"Miguel arrived 5 min early, wrapped the sofa with blankets,
and was very careful with the corners."

Specific and positive.

What could improve (if applicable)

"Loading took 40 min (expected 20-25), but I understand
the wardrobe was heavy."

Constructive, not destructive.

Final recommendation

"Would definitely recommend, especially for moves
with fragile furniture."

Helps future customers.

Examples of Good Comments

5⭐ Excellent Rating

"Excellent service from Ana. Arrived 10 min early, very friendly
and professional. Loaded 8 boxes and a sofa in 20 minutes.
Everything arrived perfect. Smooth communication throughout.
100% recommendable."

✅ Specific, positive, useful

4⭐ Good Rating

"Carlos did a good job. Arrived on time, loaded everything
correctly. I give 4 stars because there was little
communication during transit (didn't respond to a message),
but the job was completed without issues. Would hire again."

✅ Honest, balanced, fair

3⭐ Acceptable Rating

"Job completed but 30 min late without notice.
A box arrived with a dent. Luis apologized and was friendly,
but I expected more care. Acceptable service but room
for improvement."

✅ Details problems, gives context

2⭐ Bad Rating

"Bad experience. Pedro arrived 1 hour late without notice.
Unprofessional attitude (answered his phone several times
during loading). A piece of furniture got scratched. Don't recommend."

✅ Explains clear reasons

1⭐ Very Bad Rating

"Unacceptable. Arrived 2 hours late, smelled of smoke, broke
a lamp and refused to acknowledge it. Had to open
a dispute. Avoid."

✅ Serious problems, justifies the score

What NOT to Include

❌ Offensive language

"This X@#! is incompetent..."

Will be removed by moderation.

❌ Personal information

"Miguel (ID: 12345678X, mobile: 666123456) is..."

Violates privacy.

❌ Irrelevant

"Didn't like his shirt. 3 stars."

Adds no value.

❌ Blackmail/extortion

"I'll change to 5 stars if you refund me €10."

Prohibited, results in suspension.

🎯 Guide by Stars

When to Give 5⭐

Everything perfect or exceeded expectations:

• ✅ Arrived on time (±5 min)
• ✅ Excellent communication
• ✅ Very careful with items
• ✅ Professional and friendly attitude
• ✅ Job completed as agreed
• ✅ Clean and appropriate vehicle
• ✅ Some extra detail (e.g., helped carry upstairs at no cost)

Example: "Everything perfect from start to finish."

When to Give 4⭐

Well done but with improvable details:

• ✅ Job completed correctly
• ⚠️ Small delay (10-15 min) but notified
• ⚠️ Correct communication but not fluid
• ⚠️ Minor detail (e.g., vehicle not very clean)

Example: "Good service with small details to improve."

When to Give 3⭐

Acceptable but with problems:

• ⚠️ Moderate delay (20-30 min)
• ⚠️ Poor communication
• ⚠️ Fair care with items
• ⚠️ Job completed but not as expected
• ⚠️ Unprofessional treatment

Example: "Job done but not satisfied."

When to Give 2⭐

Bad experience:

• ❌ Significant delay (>30 min) without notice
• ❌ Very poor communication
• ❌ Items damaged (minor)
• ❌ Negative attitude
• ❌ Job completed but with complaints

Example: "Negative experience, wouldn't repeat."

When to Give 1⭐

Unacceptable:

• ❌ Extreme delay (>1 hour) or no-show
• ❌ Items broken/seriously damaged
• ❌ Unacceptable treatment (aggressive, inappropriate)
• ❌ Job not completed correctly
• ❌ Required dispute

Example: "Unacceptable, had to open dispute."

🔄 Responses to Ratings

Helpers Can Respond

After your rating, the helper has 7 days to respond.

Example:

Your rating (4⭐):
"Good job, just arrived 15 min late."

Miguel's response:
"Thanks for the rating. Sorry for the delay,
there was an accident on the highway. I notified via chat
as soon as I knew. Glad the job turned out well. Cheers!"

What to Expect from a Professional Response

Good response ✅:

• Thanks for feedback
• Explains context if necessary
• Apologizes if there was an error
• Promises to improve

Improvable response ⚠️:

• Excuses without taking responsibility
• Blames the customer
• Defensive tone

Can You Reply Back?

No. There's only one round:

1. Customer rates
2. Helper responds (optional)
3. End

Reason: Avoid public arguments. If there's a serious dispute, use the disputes channel.

❓ Frequently Asked Questions

✅ Summary: How to Leave a Good Rating

Checklist

• Rate within first 24 hours
• Be honest about your experience
• Give fair stars (not inflated or deflated)
• Write specific comment (100-300 characters)
• Mention positive aspects
• Mention areas for improvement (if applicable)
• Use relevant tags/badges
• Review before submitting
• Don't include personal information
• Be respectful in language

Remember

• ⭐ 5 stars: Everything perfect or exceeded expectations
• ⭐ 4 stars: Good with minor details
• ⭐ 3 stars: Acceptable with problems
• ⭐ 2 stars: Bad experience
• ⭐ 1 star: Unacceptable

Your rating helps build a community of trust.

Related Articles

• How to Choose the Best Helper
• Real-time Tracking
• Chat with Helpers: Best Practices
• Refunds and Disputes

Last updated: January 31, 2026

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