ReciGo

ReciGo

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General4 min read

Troubleshoot Login Problems

If you're having trouble logging into ReciGo, this guide will help you identify and resolve the issue.

🔐 Common Problem Types

I'm Not Receiving the Verification Code

Symptoms:

  • You enter your phone number
  • The SMS with the code doesn't arrive
  • You wait more than 5 minutes

Solutions:

  1. Verify your phone number

    • Make sure to include the country code (e.g., +1 for US, +44 for UK)
    • Check there are no extra spaces
    • Correct format: +1 612 345 6789

  2. Check your SMS inbox

    • Sometimes it goes to "Blocked Messages" or "Spam"
    • Search for messages from "ReciGo" or short number

  3. Request resend

    • Tap "Resend code"
    • Wait 60 seconds before requesting another
    • Maximum 3 attempts every 10 minutes

  4. Verify coverage

    • Make sure you have mobile signal
    • Try another location if signal is weak

  5. Restart your phone

    • Turn off and turn on your phone
    • Wait 2 minutes
    • Try again

The Code Doesn't Work / Is Invalid

Symptoms:

  • You receive the code
  • You enter it correctly
  • "Invalid code" or "Code expired" appears

Solutions:

  1. Verify it's the most recent code

    • If you requested multiple codes, use the last one
    • Previous codes are invalidated

  2. Expired code

    • Codes expire in 10 minutes
    • Request a new one if time has passed

  3. Copy/paste correctly

    • Avoid spaces before or after
    • Verify it's 6 digits

  4. Try entering manually

    • Don't use copy/paste
    • Type the 6 digits by hand

I Forgot My Password

If you use email/password (not phone):

  1. On the login screen, tap "Forgot your password?"
  2. Enter your email
  3. Tap "Send link"
  4. Check your email (also spam)
  5. Tap the link in the email
  6. Create new password:
    • Minimum 8 characters
    • At least 1 uppercase letter
    • At least 1 number
    • At least 1 special character
  7. Confirm new password
  8. Log in with the new password

If the email doesn't arrive:

  • Wait 10 minutes
  • Check spam folder
  • Verify the email is correct
  • Request resend
  • Contact support

Account Blocked or Suspended

Symptoms:

  • Message: "Your account has been suspended"
  • You can't log in
  • You receive suspension email

Common reasons:

  • Community guidelines violation
  • Multiple reports from other users
  • Suspicious activity
  • Repeated failed payments

What to do:

  1. Read the suspension email (explains the reason)
  2. If temporary, wait until the period ends
  3. If you believe it's an error, contact support:
    • Email: support@recigo.es
    • Subject: "Suspension appeal"
    • Explain your case
    • Provide evidence

Response time: 2-5 business days

Problems with Apple Sign-In

Symptoms:

  • You can't log in with Apple
  • "Authentication failed" error

Solutions:

  1. Verify Apple Sign-In is active

    • Settings → Apple ID → Password & Security
    • Verify "Sign in with Apple" is enabled

  2. Check the ReciGo app in your Apple ID

    • Settings → Apple ID → Password & Security
    • Sign in with Apple → ReciGo
    • Verify it's active

  3. Update iOS

    • Requires iOS 13 or higher
    • Settings → General → Software Update

  4. Sign out and sign back in

    • In ReciGo, sign out
    • Tap "Continue with Apple" again

Problems with Google Sign-In

Symptoms:

  • You can't log in with Google
  • "Authentication failed" error

Solutions:

  1. Verify your Google account

    • Make sure you're using the correct account
    • Try logging into Gmail first

  2. Check ReciGo permissions

    • myaccount.google.com/permissions
    • Find ReciGo
    • Verify it has access

  3. Clear Google Play Services cache (Android)

    • Settings → Apps → Google Play Services
    • Storage → Clear cache

  4. Update Google Play Services

    • Play Store → My apps → Google Play Services
    • Update

🔄 Change Login Method

From Phone to Email/Password

  1. Log in with your phone
  2. Go to Account → Settings → Security
  3. Tap "Add email and password"
  4. Enter email
  5. Create password
  6. Verify email
  7. Now you can use both methods

From Email to Phone

  1. Log in with email
  2. Go to Account → Settings → Security
  3. Tap "Add phone"
  4. Enter number
  5. Verify with SMS code
  6. Now you can use both methods

📱 App Technical Problems

The App Crashes When Trying to Log In

Solutions:

  1. Update the app

    • App Store / Google Play
    • Search for ReciGo
    • Tap "Update"

  2. Restart your phone

    • Turn off completely
    • Wait 30 seconds
    • Turn on

  3. Clear app cache

    • iOS: Uninstall and reinstall
    • Android: Settings → Apps → ReciGo → Storage → Clear cache

  4. Check storage space

    • You need at least 500MB free
    • Delete apps or photos if necessary

Blank Screen When Logging In

Solutions:

  1. Check internet connection

    • Try opening a browser
    • Switch between WiFi and mobile data

  2. Disable VPN

    • Some VPNs cause problems
    • Temporarily disable

  3. Check date and time

    • Settings → Date & Time
    • Enable "Automatic"

  4. Reinstall the app

    • Uninstall ReciGo
    • Restart phone
    • Reinstall from store

🆘 Advanced Solutions

I Can't Access My Phone Number

If you changed numbers:

  1. Contact support: support@recigo.es
  2. Subject: "Phone number change"
  3. Provide:
    • Old number
    • New number
    • Full name
    • Account email (if you have it)
  4. Support will verify your identity
  5. They'll update the number (2-3 days)

Identity verification may require:

  • Photo of ID/Passport
  • Selfie holding the ID
  • Recent account transactions

I Lost Access to My Email

If you can't access the registered email:

  1. Try to recover the email first:

    • Gmail: google.com/accounts/recovery
    • Outlook: account.live.com/resetpassword.aspx

  2. If you can't recover it:

    • Contact support: support@recigo.es
    • Provide phone number of the account
    • Explain the situation
    • Provide identity verification

I Think Someone Accessed My Account

Signs of unauthorized access:

  • Jobs you didn't post
  • Messages you didn't send
  • Changes to your profile
  • Unknown activity

Immediate action:

  1. Change your password immediately

    • Settings → Security → Change password

  2. Sign out of all devices

    • Settings → Security → Sign out of all

  3. Enable two-step verification

    • Settings → Security → 2FA

  4. Review recent activity

    • Settings → Security → Account activity

  5. Contact support

    • Email: security@recigo.es
    • Subject: "Unauthorized access"
    • Describe what suspicious activity you saw

  6. Review your other services

    • Change passwords for email, bank, etc.
    • Especially if you used the same password

✅ Security Best Practices

Strong Passwords

Create passwords that are:

  • ✅ Minimum 12 characters
  • ✅ Mix of uppercase and lowercase
  • ✅ Include numbers and symbols
  • ✅ Unique (not reused)

Avoid:

  • ❌ Birth dates
  • ❌ Pet names
  • ❌ Dictionary words
  • ❌ Sequences (123456, qwerty)

Use a password manager:

  • 1Password
  • LastPass
  • Bitwarden

Two-Step Verification (2FA)

Enable it:

  1. Settings → Security
  2. Two-step verification → Enable
  3. Choose method (SMS or email)
  4. Verify with test code

Benefits:

  • Extra protection even if your password is stolen
  • Notification of access attempts
  • Required for sensitive changes

❓ Frequently Asked Questions

📚 Related Resources

Support Contact

Last updated: January 31, 2026

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Last updated: 2026-01-31