How to Edit Your Profile in ReciGo

Keeping your profile updated is important for a good experience on ReciGo. This guide explains how to edit your personal information, profile photo, and preferences.

📱 Access Your Profile

1. Open the ReciGo app
2. Tap the "Account" icon in the bottom bar (last tab)
3. Tap your name or profile photo at the top
4. You'll see your complete profile

🖼️ Change Profile Photo

Step by Step

1. On your profile, tap your current profile photo
2. Select an option:
   • 📷 Take photo - Opens camera
   • 🖼️ Choose from gallery - Select existing photo
   • 🗑️ Remove photo - Returns to default photo
3. If you take/choose a photo:
   • Adjust the frame (drag and pinch to zoom)
   • Tap "Use photo"
4. The photo updates immediately

Tips for a Good Photo

✅ Recommended:

• Face clearly visible
• Good lighting
• Neutral background
• Friendly expression
• Recent photo

❌ Avoid:

• Sunglasses
• Group photos
• Blurry images
• Very old photos
• Logos or brands

✏️ Edit Personal Information

Name

1. Tap "Edit profile"
2. Tap the "Name" field
3. Type your new name
4. Tap "Save"

Important:

• Use your real name (not nicknames)
• Maximum 50 characters
• Only letters and spaces

Phone

You can change your phone number directly from the app, but you'll need to verify the new number:

1. Go to Account → tap your name or profile photo
2. Tap "Edit profile"
3. Tap the "Phone" field
4. Enter your new phone number (with country code)
5. You'll receive an SMS with a verification code on the new number
6. Enter the code in the app
7. ✅ Number updated

Email

1. Tap "Edit profile"
2. Tap the "Email" field
3. Type your new email
4. Tap "Save"
5. You'll receive a verification email
6. Open the email and tap "Verify email"
7. ✅ Email updated

Important:

• Must be a valid email
• Cannot be used by another account
• Check your spam folder if it doesn't arrive

Address

1. Tap "Edit profile"
2. Tap "Address"
3. Options:
   • 📍 Use current location - Automatic GPS
   • 🔍 Search address - Type manually
   • 🗺️ Select on map - Drag the pin
4. Confirm the address
5. Tap "Save"

Uses of address:

• Starting point for jobs (customers)
• Work zone (helpers)
• Distance calculations
• Searching for nearby jobs

🔔 Notification Preferences

Configure Notifications

1. Go to Account → Settings
2. Tap "Notifications"
3. Enable/disable as you prefer:

For customers:

• ✅ Helper accepts your job
• ✅ Helper sends message
• ✅ Job completed
• ✅ Rating reminders
• 🔶 Offers and promotions (optional)

For helpers:

• ✅ New jobs in your area
• ✅ Customer sends message
• ✅ Changes to accepted jobs
• ✅ Payments received
• 🔶 Tips and tricks (optional)

Complete guide: Configure notifications

🌍 Change Language

1. Go to Account → Settings
2. Tap "Language"
3. Select:
   • 🇬🇧 English
   • 🇪🇸 Español
4. The app updates immediately

Complete guide: Change app language

🔐 Security and Privacy

Change Password

If you use email/password to log in:

1. Go to Account → Settings
2. Tap "Security"
3. Tap "Change password"
4. Type:
   • Current password
   • New password
   • Confirm new password
5. Tap "Update"

Password requirements:

• Minimum 8 characters
• At least 1 uppercase letter
• At least 1 number
• At least 1 special character (@, #, $, etc.)

Two-Step Verification (2FA)

Recommended for greater security:

1. Go to Settings → Security
2. Tap "Two-step verification"
3. Enable the toggle
4. Choose method:
   • 📱 SMS - Code by text
   • 📧 Email - Code by email
5. Verify with test code
6. ✅ Enabled

Now every time you log in on a new device, you'll need an additional code.

Profile Privacy

What's visible to other users:

• ✅ Name
• ✅ Profile photo
• ✅ Rating (if you're a helper)
• ✅ Number of completed jobs

What's NOT visible:

• ❌ Full phone (only last 2 digits)
• ❌ Email
• ❌ Exact address (only general area)
• ❌ Payment methods
• ❌ Complete job history

👤 Helper-Specific Information

If you're a helper, you have additional options:

Helper Settings

1. Go to Account → Helper Settings
2. Edit:
   • 🚗 Vehicle (type, photo)
   • 📝 Description (professional bio)
   • 📍 Work radius (5-50km)
   • ⏰ Availability (hours)
   • 💳 Payment info (Stripe)

Complete guide: Optimize helper profile

Helper Description

Your description appears when customers view your profile:

1. Tap "Edit description"
2. Write an attractive description (80-150 words)
3. Include:
   • Your experience
   • Type of vehicle
   • Specialization
   • Availability
4. Tap "Save"

Example:

Professional driver with large van. Specialized in 
moves and furniture transport. 5 years experience, 
5-star rating. Available afternoons and weekends. 
Punctual, careful, and always with a smile! 😊

🔄 Sync Between Devices

Your profile syncs automatically between:

• 📱 Mobile app (iOS/Android)
• 💻 Web (help.recigo.es)
• 🖥️ Helper dashboard (if applicable)

Changes are reflected in real time on all your devices.

❓ Frequently Asked Questions

🛠️ Troubleshooting

Can't Upload Profile Photo

Possible causes:

1. File too large (>10MB)
   • Solution: Compress the image
2. Unsupported format
   • Solution: Use JPG or PNG
3. No camera/gallery permissions
   • Solution: Go to Phone Settings → ReciGo → Permissions
4. Slow connection
   • Solution: Use WiFi instead of mobile data

Changes Don't Save

1. Verify your internet connection
2. Close and reopen the app
3. Update the app to the latest version
4. If it persists, contact support

Verification Email Doesn't Arrive

1. Wait 5-10 minutes
2. Check spam/junk folder
3. Verify the email is typed correctly
4. Tap "Resend verification email"
5. If it doesn't arrive, contact support

📚 Related Resources

Useful Articles

• Create an Account in ReciGo
• Change App Language
• Configure Notifications
• Delete Your Account
• Optimize Helper Profile (helpers only)

Support

If you have problems editing your profile:

• Create support ticket
• Email: support@recigo.es
• Live chat (Mon-Fri 9:00 AM-6:00 PM)

Last updated: April 9, 2026

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